Terms and Conditions for Removal Services
These Terms and Conditions set out the basis on which removal companies in Lambeth provide domestic and commercial moving services. By making a booking, the customer agrees to be bound by these terms. They are intended to create clarity about the service, the responsibilities of both parties, and the standards expected throughout the moving process.
In these terms, references to “we”, “us”, and “our” mean the removal company providing the service, and references to “you” or “the customer” mean the person or business booking the service. The use of different variations of the main keyword, such as house removals in Lambeth, London removal services, and professional moving company, should be understood as referring to the moving services covered by these terms.
These terms apply to quotations, bookings, packing, loading, transport, unloading, storage if agreed in writing, disposal of waste if included, and related support services. If any special arrangement is agreed, it must be confirmed in writing to take effect. Nothing in these terms affects any rights that cannot legally be excluded under UK law.
1. Booking Process
The booking process begins when you request a quotation or ask us to reserve a date for your move. Any quotation provided is normally based on the information available at the time, including the size of the property, access conditions, inventory, distance, parking, and any special handling requirements. If the details you give change before the move, we may revise the quotation accordingly.To confirm a booking, you may need to accept the quotation, provide accurate contact details, and pay any required deposit or advance payment. A booking is only secured once we issue written confirmation. Verbal discussions do not create a binding service agreement unless they are later confirmed in writing.
It is your responsibility to ensure that all information supplied during booking is complete and accurate. This includes the number of items to be moved, any fragile or valuable belongings, any access restrictions, and whether dismantling or packing is required. If inaccurate information leads to additional work, extra vehicle time, or the need for more staff, we may charge for the additional service.
2. Service Scope and Customer Duties
Our removal services may include loading, transport, unloading, furniture protection, packing support, and other agreed tasks. Unless specifically included in the booking, services such as unpacking, reassembly, specialist handling, or waste removal are not automatically part of the agreement. We reserve the right to refuse to move items that are unsafe, prohibited, or not disclosed in advance.You must ensure that goods are ready for removal at the agreed time. This includes disconnecting appliances where appropriate, safely securing loose items, emptying or preparing furniture as agreed, and ensuring that pathways and access areas are clear. If parking permits, building permissions, or access arrangements are required, you are responsible for arranging them unless we have agreed otherwise in writing.
You must also ensure that someone authorised to act on your behalf is present at collection and delivery, unless alternative arrangements have been confirmed in advance. If no one is available at the delivery address, or if entry is delayed, we may store the goods, redeliver later, or charge waiting time and any extra costs reasonably incurred.
3. Payments
All prices are provided in pounds sterling and may be subject to VAT where applicable. Unless otherwise stated, quotations are based on the agreed scope of work and remain valid only for a limited period. We may require a deposit to secure the booking, and the balance must be paid in accordance with the payment terms stated in the written confirmation.Payment methods may include bank transfer, debit card, credit card, or other approved methods. We may also require payment on completion of the service. If payment is not received when due, we reserve the right to charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts legislation where applicable, or to suspend further work until payment is made.
Where the actual service differs from the original estimate because of additional labour, waiting time, congestion, stair carries, extra mileage, or unplanned access issues, we may apply additional charges. Any such charges will be calculated fairly and in line with the extra resources used. We will normally explain the reason for the adjustment before or during the move where reasonably possible.
4. Cancellations, Postponements, and Amendments
You may cancel or amend a booking by giving notice in writing. The amount refundable, if any, depends on how much notice is given and whether costs have already been incurred. A short-notice cancellation may result in loss of deposit or cancellation charges, especially where vehicles, staff, or specialist equipment have already been reserved for your move.If you wish to change the date, address, or scope of the service, we will try to accommodate the change, but we cannot guarantee availability. Any amendment may affect the price and may require a revised quotation. If we are unable to provide the service on the new date, you will be treated as having cancelled the original booking unless we agree otherwise in writing.
We may cancel or postpone a booking if circumstances beyond our control make performance impossible or unsafe, including severe weather, vehicle breakdown, staff illness, road closures, industrial action, or events affecting access or safety. In such cases, we will aim to offer an alternative date or a reasonable rescheduling option, but we are not liable for indirect losses caused by the delay.
5. Liability and Insurance
We will take reasonable care when handling your belongings, but removals involve inherent risks. Our liability is limited to losses or damage caused directly by our negligence, breach of contract, or failure to use reasonable skill and care. We are not responsible for pre-existing damage, fair wear and tear, or damage arising from items that are inadequately packed by the customer unless we were responsible for packing them.You must inform us of any unusually fragile, valuable, antique, heavy, or difficult items before the move. Items of exceptional value should be declared in advance so that appropriate arrangements can be considered. Unless agreed in writing, we do not accept responsibility for cash, jewellery, passports, documents, artwork, collectibles, or other high-value items carried in your own boxes.
Any claim for loss or damage must be notified as soon as reasonably possible and in any event within a reasonable time after delivery. We may require photographs, proof of ownership, receipts, or other evidence to assess the claim. If we accept liability, we may choose to repair, replace, or compensate the affected item, subject to any applicable limits and the terms of our insurance cover.
6. Waste Regulations and Disposal
If waste collection or disposal is included in the service, it will be handled in accordance with UK waste regulations and any applicable environmental requirements. We will only remove waste that has been agreed in advance and lawfully accepted for transport. We do not remove hazardous waste, chemical waste, asbestos, clinical waste, or any materials requiring specialist licensing unless we have expressly stated otherwise and are legally permitted to do so.The customer must identify any items intended for disposal and separate them clearly from goods to be retained. You remain responsible for ensuring that items offered for disposal are legally permitted to be removed. If you ask us to dispose of items that turn out to be prohibited, restricted, contaminated, or misdescribed, you may be liable for any resulting costs, fines, or disposal charges, to the extent permitted by law.
Where we transport waste, we may use licensed waste carriers or authorised disposal facilities as required by law. We may retain records relating to waste transfer where necessary to comply with legal obligations. Any recycling or lawful re-use decisions will be made in accordance with applicable regulations and operational practice. Waste services are separate from standard moving services unless expressly included in the booking.
7. Delays, Access Problems, and Force Majeure
We will make reasonable efforts to arrive on time, but arrival and completion times are estimates only unless specifically guaranteed in writing. Delays may occur due to traffic, weather, road restrictions, access issues, or factors outside our control. If delays arise from your side, such as inability to gain access, missed parking arrangements, or late readiness of goods, we may charge waiting time or abortive visit costs.Neither party will be liable for failure or delay caused by events beyond reasonable control, including fire, flood, epidemic, government restrictions, strikes, civil unrest, or major transport disruption. If such an event occurs, we will use reasonable efforts to minimise disruption and resume the service as soon as practical. This clause does not affect any rights you may have under consumer law where those rights cannot be excluded.
If the move cannot be completed on the planned day due to access problems, unsafe conditions, or lack of cooperation, we may leave the goods in a safe place, return them to storage, or arrange a re-delivery at additional cost. We will act reasonably and in line with our duty of care when making such decisions.
8. Storage, Packing, and Special Handling
If storage is provided, the terms, charges, and duration must be agreed separately. Stored items may be subject to inventory checks, access restrictions, and additional handling charges. We are not responsible for deterioration caused by inherent defects, inadequate packaging, or circumstances outside our control, unless the damage is caused by our negligence.Where packing services are included, we will use reasonable care and suitable materials, but the condition of fragile items depends on the nature of the goods and any information you provide. If you choose to pack items yourself, you are responsible for ensuring that boxes are sturdy, contents are protected, and cartons are not overfilled. We are not liable for damage resulting from poor or unsuitable self-packing.
Specialist items may require prior inspection, additional labour, or tailored equipment. Examples may include pianos, large glass items, safes, and equipment requiring dismantling. We may decline to move items that present an unacceptable risk, are likely to cause property damage, or cannot be handled safely with the resources available on the day.
9. Complaints and Dispute Resolution
If you are dissatisfied with any part of the service, you should raise the issue promptly so that we can investigate and, where appropriate, take corrective action. We will assess complaints fairly and on the basis of the evidence available. Any request for remedy should include details of the issue, the date, and supporting information where possible.We prefer to resolve disputes amicably and without litigation where possible. If a disagreement cannot be resolved directly, the parties may consider negotiation or another appropriate dispute resolution method. Nothing in this section prevents either party from seeking advice or exercising legal rights through the courts where necessary.
Any failure by us to enforce a right or provision under these terms shall not be treated as a waiver of that right. If any part of these terms is found unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law.
10. Governing Law
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are a consumer, your statutory rights remain unaffected by these terms.These terms and conditions for removal companies in Lambeth may be updated from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will generally apply to your service, unless a later written agreement states otherwise. It is your responsibility to review any updated terms before making a new booking.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to provide a fair and transparent framework for removal company services, whether for a home move, office move, or another agreed relocation assignment.