These Terms and Conditions set out the basis on which removal services are supplied to customers in Lambeth and surrounding areas. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any removal, packing, or related services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and the removal company for the provision of services, incorporating these Terms and Conditions.
Company means the removal service provider supplying the services.
Customer, you or your means the person, firm or organisation booking the services.
Services means removal, packing, loading, unloading, storage, and any other services agreed in writing between you and the Company.
Job or Move means the specific removal service or related work described in the quotation or confirmation.
The Company provides residential and commercial removal services, including packing, loading, transportation, unloading, and where agreed, short-term storage and furniture assembly or disassembly. All services are provided subject to these Terms and Conditions and any specific details set out in the written quotation or booking confirmation.
Service availability is subject to vehicle and crew capacity, access restrictions at the collection and delivery addresses, and compliance with local regulations relating to parking, traffic, and waste management.
3.1 Initial enquiry
You may request a quotation by providing details of the property, items to be moved, addresses, dates, and any special requirements. Quotations are based on the information you provide, so it is important that all information is accurate and complete.
3.2 Quotations
Unless expressly stated otherwise, quotations are estimates only and are valid for a limited period from the date of issue. Quotations are based on:
a) The volume or list of items to be moved.
b) The nature and condition of the items.
c) Access conditions at all addresses, including stairs, lifts, parking, and distance to the property.
d) The date and time requested.
If any of these details change, the Company reserves the right to revise the quotation or charge additional fees.
3.3 Acceptance and confirmation
Your booking is only confirmed when the Company issues written confirmation of the job, following your acceptance of the quotation and any required deposit or advance payment. The Company may refuse or cancel a booking at its discretion, for example where the work is unsafe, unlawful, or impracticable.
3.4 Customer responsibilities at booking stage
You are responsible for disclosing any relevant information that may affect the job, including:
a) Restricted access, such as narrow streets, low bridges, or vehicle weight limits.
b) Parking restrictions and the need for parking permits or suspensions.
c) Fragile, high-value, or unusual items requiring special handling.
d) Any items that may be hazardous or subject to waste regulations.
4.1 Pricing basis
Charges may be based on hourly rates, fixed prices, distance, volume, or a combination of these. The applicable basis will be stated in the quotation or confirmation. Additional charges may apply for:
a) Waiting time caused by delays outside the Company’s control, such as key release, paperwork, or access issues.
b) Extra items or additional trips not included in the quotation.
c) Work carried out outside standard hours if requested or necessary.
d) Parking costs, fines incurred due to your instructions, or any permits required for lawful parking.
4.2 Deposits and advance payments
The Company may require a deposit or full advance payment to secure your booking. Details of any deposit or prepayment will be set out in the quotation or booking confirmation. Deposits and advance payments are subject to the cancellation terms in these conditions.
4.3 Payment terms
Unless otherwise agreed in writing, payment is due no later than on completion of the job on the day of the move. For certain services, payment may be required in full prior to commencement. The Company reserves the right to withhold delivery or cease work if payment is not made when due.
4.4 Late payment
If payment is not received when due, the Company may:
a) Charge interest on overdue amounts at a reasonable rate.
b) Withhold goods until payment in full is received.
c) Recover any reasonable costs of debt collection.
5.1 Customer cancellations
You may cancel your booking by giving written notice to the Company. Any applicable cancellation charges will depend on the notice given:
a) Cancellation more than 7 days before the scheduled move date: any deposit may be refunded or credited at the Company’s discretion, less any unrecoverable costs.
b) Cancellation between 7 and 2 days before the scheduled move date: the Company may retain all or part of the deposit or charge up to a specified percentage of the quoted price.
c) Cancellation less than 2 days before the scheduled move date or on the day of the move: the Company may charge up to the full quoted amount to cover reserved vehicles, crew, and costs.
5.2 Postponements and date changes
Requests to change the date or time of the move are subject to availability. The Company is not obliged to accommodate changes but will make reasonable efforts to do so. Where a change is accepted, additional charges may apply, and any prior deposit may be transferred or partially forfeited in line with the Company’s policy.
5.3 Company cancellations
The Company may cancel the Agreement or suspend services if:
a) You fail to meet your payment obligations.
b) It becomes unsafe or unlawful to carry out the services.
c) You behave abusively or obstruct the crew in performing their work.
Where the Company cancels for reasons within its control, any prepaid amounts for services not provided will be refunded. The Company will not be liable for consequential losses arising from cancellation, such as missed appointments or penalties under other contracts.
You agree to:
a) Provide accurate information at the time of quotation and booking.
b) Ensure that all items to be moved are ready and properly packed, unless you have arranged packing services.
c) Arrange suitable parking and obtain any necessary permits, waivers, or authorisations.
d) Be present or represented at both collection and delivery addresses to direct the crew and sign any relevant documents.
e) Secure valuables, important documents, and personal items that you do not wish the Company to handle.
If the crew cannot gain access or is delayed due to circumstances within your control, additional waiting or rearrangement charges may apply.
Unless expressly agreed in writing, the Company does not carry:
a) Hazardous, flammable, explosive, corrosive, or toxic materials.
b) Perishable goods requiring temperature control.
c) Live animals or plants.
d) Cash, jewellery, watches, precious metals, securities, or other high-value items.
e) Waste, rubble, or materials classed as controlled or hazardous waste.
If such items are found in the load without prior agreement, the Company may remove or refuse to carry them, and you may be liable for any associated costs, fines, or damage.
8.1 Compliance with waste laws
The Company complies with applicable waste, recycling, and environmental legislation. Certain items cannot be disposed of in general waste streams and may require specialist handling or licensed disposal.
8.2 Disposal services
Where you request disposal or clearance of unwanted items, the Company will only remove items that you have clearly identified as waste. Additional fees may apply for:
a) Disposal of bulky or heavy waste.
b) Electrical items.
c) Mattresses, appliances, or items requiring specialist disposal.
d) Any waste subject to higher disposal charges or restrictions.
8.3 Prohibited waste
The Company will not collect or dispose of hazardous or banned substances, including but not limited to chemicals, asbestos, solvents, gas bottles, and clinical or biological waste. It is your responsibility to arrange lawful disposal for any such items.
9.1 Duty of care
The Company will exercise reasonable skill and care in providing the services. The crew will take sensible precautions to protect your property and belongings, but you acknowledge that minor marks or wear may occur during a move.
9.2 Limits on liability for loss or damage
Subject to statutory rights, the Company’s liability for loss of or damage to goods while in its care is limited to a reasonable amount per item or per job, as specified in its current policy or any written agreement with you. You should consider arranging your own insurance cover if the value of your goods exceeds the Company’s stated limits.
9.3 Exclusions of liability
The Company is not liable for:
a) Loss or damage arising from your failure to pack items properly where packing was your responsibility.
b) Deterioration of goods due to inherent defects, age, or condition.
d) Loss of data, software, or digital content on computers or electronic devices.
e) Indirect or consequential losses, such as loss of profit, loss of enjoyment, loss of contracts, or alternative accommodation costs.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
10.1 Notification of issues
If you believe that any items have been lost or damaged, or if you wish to complain about any aspect of the service, you must notify the Company as soon as reasonably practicable. The Company may ask for photos, a written description, and evidence of value to assess your claim.
10.2 Time limits
To enable the Company to investigate effectively, you should report any apparent damage at the time of delivery or within a short, reasonable period thereafter. Failure to report within a reasonable time may affect the investigation and the Company’s ability to offer any remedy.
10.3 Resolution
The Company will review your complaint or claim and may propose repair, replacement, or a monetary settlement up to the applicable liability limits. Any settlement is made without admission of liability unless otherwise stated.
You are responsible for ensuring that the Company’s vehicles can lawfully park and gain reasonable access to the property. Where parking restrictions apply, you must arrange any necessary permits or suspensions in advance. If the Company receives a parking ticket as a result of following your instructions or where you have not provided suitable parking arrangements, you may be charged the cost of the fine.
The crew will take reasonable care to avoid damage to driveways, paths, and internal areas. However, the Company cannot be responsible for damage where access is unusually tight, where you ask the crew to manoeuvre items in a way that risks damage, or where the structure or surface is already weak or defective.
The Company is not liable for delays or failure to perform services due to events beyond its reasonable control, including severe weather, traffic disruption, breakdowns, accidents, strikes, or emergencies. In such cases, the Company will take reasonable steps to minimise disruption and may rearrange the job or adjust timings as necessary.
The Company will collect and use your personal information only for legitimate business purposes, such as providing quotations, managing bookings, and carrying out services. Your information will be stored securely and only shared where necessary to fulfil the contract or where required by law. You may contact the Company to request details of the information held about you or to correct any inaccuracies.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will govern your Agreement, unless a change is required by law or expressly agreed in writing with you.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and construed in accordance with the laws of England and Wales. You and the Company agree that the courts of England and Wales will have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have under consumer laws.
By confirming a booking or allowing the services to proceed, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Call one of the cost-effective removal companies Lambeth for all of your moving needs in SW9 area.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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